Terms & Conditions

It’s important you read and understand our Terms and Conditions before purchasing, because in purchasing from Marlene’s Gang you agree to our Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates to our website.

The contract

These Terms and Conditions govern the sale of goods by us and will form the basis of the Contract between you and Marlene’s Gang. Before submitting your order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please contact us for clarification. A legally binding contract between us and you will be created upon our acceptance of your order, indicated by our Order Confirmation.

Privacy and data protection

All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act. We only use your personal information to process your payment, to post your items to you and to inform you of new products and services available from us. You may request that we stop sending you this information at any time and rest assured we will never pass on your personal information to any other third parties.

Bespoke Commissions

The standard pose for our illustrations is a head or full body pose. For all bespoke commissions we aim to make them as personal as possible, so will request a range of photos to be submitted to us as reference. We will also request details about your pet’s character, including their likes and dislikes, as this information will help form the write up on our website for your pet. If you have any favourite colour combinations you must also request these at the start of the commission process, before the artwork has been started.

All bespoke commission are mounted with A4 art board. This will fit a standard A4 frame of your choice. The frame is not provided. If you would like to commission an illustration to print larger than the default A4 size, or you would like it printed on canvas then please get in contact to discuss the extra cost.

Ordering and refunds

All Orders for bespoke commissions and products made by you will be subject to these Terms and Conditions. Once you’ve ordered the only way we would be able to cancel your order and issue you a full refund would be if we hadn’t yet started the illustration or haven’t yet posted the product.

If for any reason we are unable to create/complete your bespoke commission we will offer you a full refund.

Prices and Payment

Prices of all our products, including bespoke commissions, are listed on our website at the time of your Order. Our Prices may change at any time but these changes will not affect any Orders that we have already accepted.

We have made every reasonable effort to ensure that our Prices, as shown on our website are correct. Prices will be checked when we process your Order.

Our Prices for products exclude the cost of delivery. Delivery costs will be added on to your total at the checkout. The bespoke commission cost includes standard delivery costs, with the commission posted by first class Royal Mail.

All payments must be made in advance, so no work will start on the bespoke commissions without payment.

If you order through the website you can pay safely and securely via PayPal, or if you were invoiced privately you will be requested to pay via a Direct bank transfer (our account details will be on your invoice). If you have any issues or questions regarding your invoice do not hesitate to contact us.

Delivery

Currently our online shop only ships within the United Kingdom. If you live in another country then please get in touch so we can determine the cost of shipping to you.

We post everything using Royal Mail first class service, so please expect delivery within 3-5days.

Contact details

If you wish to contact us with questions or complaints, you may contact us by email.

Copyright

We are the owner or the licensee of all intellectual property rights contained on this site and in the material published on it. All such rights are reserved. You are not allowed, without our written consent, to sell, reproduce or distribute any artwork on this site.

Thanks for reading our Terms and Conditions.